Refund policy

RETURN POLICY 
We want you to be happy with your Little Cubs purchase!

FAULTY ITEMS
Little Cubs Collective offers a 30-day return period for faulty items from the date of dispatch. We inspect and pack every order ourselves and do our absolute best to make sure everything that leaves us is perfect. If you happen to receive a faulty item, please accept our apologies and get in touch so we can work with you to find a positive outcome.

HOW TO MAKE A RETURN
Click ‘Contact’ and title your message ‘RETURN – [your order number]’. Please include: * Your order number * The reason for your return * .We aim to respond within 48 hours.

PLEASE NOTE — FAULTY RETURN GUIDELINES
• Faulty returns must be requested within 30 days of dispatch.
• Return postage costs for faulty items are covered by Little Cubs Collective. 
• All returned items will be inspected and must meet our return guidelines before a refund or exchange is approved.
• If a returned item does not meet our return guidelines, a refund or exchange may not be issued.
• Items that have not been washed or cared for according to the care instructions provided in the product description may not be eligible for a faulty return.
• Please inspect your order as soon as it arrives and contact us immediately if your item is defective, damaged or incorrect so we can assess the issue and make it right.

CHANGE OF MIND RETURNS
For all other returns, including change of mind, we do not offer refunds. We offer store credit or an exchange only.

LOST OR DELAYED ORDERS Please allow the stated delivery timeframe for your order before contacting us regarding a delay. No refunds will be issued for orders that are still within the stated delivery timeframe. Once an order has been dispatched, delivery delays caused by the postal or courier service, including Australia Post, are outside of Little Cubs Collective’s control and are not eligible for a refund. We are also unable to provide refunds for packages that are lost or stolen after being marked as delivered.

If your order is experiencing an issue, please get in touch and we will do our best to assist you. STILL NOT SURE? Let’s talk it out!  Click the ‘Contact’ or email littlecubscollective@gmail.com and we’ll be happy to help.